How can we help?

Do not purchase the pack again. Check that Apple confirmed the payment, reconnect to the internet, then reopen the game. If the coins still do not appear, contact support with the pack name, purchase date and Apple transaction reference. Never send your password or bank details.

Coin packs are consumable purchases. They are not restored like a permanent purchase. If a payment was confirmed but the coins were not credited, contact support before deleting the game.

Your levels, coins, skins, trails and power stocks are saved on your device. Game Center is used for scores and achievements; it is not a backup of your full game progress. Deleting the app or changing devices can cause local progress to be lost.

Each of the five powers can be used once per run. Refill them with in-game coins, up to 20 charges per power. Skins and trails can be purchased whenever you have enough coins, with no level requirement.

Check your internet connection and your Game Center sign-in in iPhone Settings. Your Endless score, best combo and achievements are reported when Game Center is available.

Tell us the level, game mode, iPhone model, iOS version and what happened. A screenshot is helpful. For a Daily Challenge issue, include the date. Avoid deleting the game while we investigate.

For purchases billed by Apple, you can request a refund through Apple’s Report a Problem service. Apple reviews requests under its applicable rules.